KXM STORE / SHOPPING
Products, VAT-inclusive prices and the complete order cost are shown before you click the purchase button. You can correct your details before submitting the order. The contract is concluded when we confirm that the order has been accepted for fulfilment.
Payment is made using the methods shown at checkout. If we cannot supply a product, we will let you know and promptly refund any payment received.
DHL POP / BOX costs PLN 14.90, DHL Courier PLN 19.90, and collection from KXM Store is free. DHL delivery is free for orders of PLN 500 or more. The current cost is always confirmed at checkout.
We normally prepare orders within 1 business day and DHL transport usually takes 1–2 business days. See Shipping and payments → for details.
A consumer may withdraw from an online purchase without giving a reason within 14 days of receiving the product. The easiest way is to use the returns form →, but you may also email info@kxmstore.pl.
After notifying us, send the product back within the next 14 days to: KXM Store, Marszałkowska 17, 00-628 Warsaw, Poland. You pay the direct return shipping cost.
We refund the product price and the cost of the least expensive standard delivery offered at checkout, using the same payment method, within 14 days of withdrawal. We may wait until we receive the product or proof that it has been sent.
You may inspect a product as you would in a physical shop. You are responsible only for diminished value caused by wider use. Exchanges depend on availability; the form will show the available solution. Statutory exceptions include opened sealed goods that cannot be returned for hygiene reasons.
If a product does not conform to the contract, email info@kxmstore.pl or use the returns form. Include the order number, describe the problem and add photos if they help explain it.
You may request repair or replacement and, where the law allows, a price reduction or withdrawal from the contract. We respond within 14 days; KXM covers justified complaint costs.
An account and the newsletter are optional and free. You may unsubscribe using the link in an email and ask us to remove your account. Data processing is explained in the Privacy Policy →.
Polish law applies without limiting mandatory consumer rights. Changes to these terms do not affect orders placed earlier.
